This Privacy Policy applies to VGA Limited and the Vanuatu Department of Customs and Inland Revenue (referred to collectively as “we,” “our,” or “us”). We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This policy outlines how we collect, use, disclose, and safeguard your information when you interact with our services.
1. Information We Collect #
1.1 Personal Information #
We may collect personal information that identifies, relates to, describes, or is capable of being associated with you. This may include, but is not limited to:
- Name
- Address
- Email address
- Telephone number
- Date of birth
- Identification documents (e.g., passport, driver’s license)
- Financial information (e.g., bank account details)
1.2 Non-Personal Information #
We may collect non-personal information that does not directly identify you. This may include, but is not limited to:
- Browser and device information
- IP address
- Usage data
- Cookies and similar technologies
2. How We Use Your Information #
2.1 To Provide and Improve Services #
We use your personal information to:
- Provide, operate, and maintain our services
- Process transactions and send related information
- Improve our services and develop new ones
- Personalize your experience and deliver content relevant to your interests
2.2 Legal and Regulatory Requirements #
We use your information to comply with legal and regulatory obligations, including:
- Anti-money laundering (AML) and combating the financing of terrorism (CFT) requirements
- Reporting to regulatory authorities
- Responding to legal requests and preventing harm
3. How We Share Your Information #
3.1 With Third Parties #
We may share your information with third parties for the following purposes:
- Service providers who perform services on our behalf
- Regulatory and law enforcement authorities
- Business partners and affiliates
- In connection with business transfers (e.g., mergers, acquisitions)
3.2 Legal Requirements #
We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to:
- Comply with legal obligations
- Protect and defend our rights and property
- Prevent or investigate possible wrongdoing
- Protect the personal safety of users or the public
4. Security of Your Information #
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, please be aware that no security system is impenetrable and we cannot guarantee the security of your information.
5. Your Privacy Rights #
5.1 Access and Correction #
You have the right to access and correct your personal information held by us. If you wish to exercise this right, please contact us using the information provided below.
5.2 Data Portability #
You have the right to request a copy of your personal information in a structured, commonly used, and machine-readable format.
5.3 Deletion #
You have the right to request the deletion of your personal information, subject to certain legal and regulatory obligations.
5.4 Objection and Restriction #
You have the right to object to or request the restriction of the processing of your personal information under certain circumstances.
6. Cookies and Tracking Technologies #
We use cookies and similar tracking technologies to collect and use personal information about you. For more information about the types of cookies we use, why we use them, and how you can control them, please refer to our Cookie Policy.
7. Changes to This Privacy Policy #
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website and updating the effective date. You are advised to review this Privacy Policy periodically for any changes.
8. Contact Us #
If you have any questions about this Privacy Policy or our data practices, please contact us at:
VGA Limited
Lini Highway, Port Vila, Vanuatu
www.vga.vu/contact
By using our services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your information as described herein.
