Transparency and Fair Play Policy

Purpose #

The Transparency and Fair Play Policy aims to ensure that all gambling activities regulated by the Dertment of Customs and Inland Revenue and administered by Vanuatu Gaming Authority are conducted fairly, transparently, and in a manner that maintains the trust of players and the public. This policy sets out the standards and requirements for operators to ensure the integrity and fairness of their games and operations.

Scope #

This policy applies to all gambling operators licensed by the Vanuatu Gaming Authority, including online casinos, sportsbooks, lottery operators, and other interactive gambling services.

Fair Play Requirements #

Game Fairness #

• All games must be fair and provide genuine chances of winning. Operators must ensure that game outcomes are determined by Random Number Generators (RNGs) or equivalent fair play mechanisms.
• RNGs and other fair play mechanisms must be independently tested and certified by reputable third-party testing agencies. Certification must be obtained prior to launching the games and renewed periodically.

Return to Player (RTP) Disclosure #

• Operators must clearly disclose the Return to Player (RTP) percentages for each game. This information should be easily accessible to players on the operator’s platform.
• RTP percentages must accurately reflect the statistical probability of winning and be based on the game’s actual operation over a significant period or number of plays.

Transparency Requirements #

Clear Terms and Conditions #

• All terms and conditions related to gambling activities, including game rules, bonus offers, and promotions, must be clearly communicated to players. They should be written in plain language and be easy to understand.
• Any significant terms and conditions, particularly those that affect player winnings or the redemption of bonuses, must be prominently displayed.

Account and Transaction Transparency #

• Players must have access to detailed information about their account activity, including deposits, withdrawals, bets placed, and winnings. This information should be available in real-time and easily accessible.
• Operators must provide clear procedures for account verification, including Know Your Customer (KYC) processes, to ensure the security and legitimacy of player accounts.

Financial Transparency #

• Operators must maintain transparent financial records and ensure that player funds are kept separate from operational funds. This is to protect players’ deposits and winnings in case of financial difficulties faced by the operator.
• Regular financial audits must be conducted by independent auditors, and reports should be submitted to the Vanuatu Gaming Authority.

Dispute Resolution and Complaints Handling #

• Operators must establish clear and fair procedures for handling player complaints and disputes. This includes providing players with information on how to lodge complaints and the steps involved in resolving them.
• A dedicated customer support team must be available to assist players with issues related to fairness and transparency.
• Operators are required to cooperate with the Vanuatu Gaming Authority and any appointed dispute resolution bodies to resolve issues fairly and promptly.

Monitoring and Compliance #

• The Vanuatu Gaming Authority will conduct regular audits and inspections of operators to ensure compliance with this policy. This includes reviewing game fairness, financial records, and adherence to transparency requirements.
• Operators found in breach of this policy may face penalties, including fines, suspension, or revocation of their gaming licenses.

Continuous Improvement #

• Operators are encouraged to adopt new technologies and best practices that enhance fairness and transparency. This includes staying updated with industry standards and innovations in game security and player protection.

Review and Updates #

• This policy will be reviewed regularly to ensure it remains relevant and effective in promoting fair play and transparency in the gambling industry. Operators will be notified of any changes or updates to the policy.

The Vanuatu Gaming Authority is committed to maintaining a fair and transparent gambling environment. Compliance with this Transparency and Fair Play Policy is essential for protecting players and upholding the integrity of the gambling industry.